With a fantastic celebration last Saturday of 25
years of Glenbrae’s existence, I thought
it a good time to reflect on the last 25 years and how Glenbrae, and the service
it now provides, came into being.
Just over 25 years ago I was working in a mixed
practice in Northern Ireland, my second job after graduating and a short stint
in Australia. I had always wanted to run my own practice and 7 years after
graduating, with a lot of experience gained, I felt the time was right. After 2
unsuccessful attempts at purchasing practices, I secured the lease on a unit at
Baljaffray. My husband and I did most of the work in setting up and a lot of
the initial furniture and equipment were second-hand, some from a local hospital
that was closing down. We painted the interior, set up the rooms and opened the
doors-to very few clients. I began by doing all my own reception work, nursing
duties, the lot. This was in the days before most practices had veterinary nurses, however in May 1990 Tracy joined me as a trainee and as most of you know, is
still nursing in the clinic to this day.
This industry relies heavily on recommendation
so gaining new clients is slow at first. However I engaged with as many animal
charities, groomers and other pet people as possible to get myself known. At first
the clinic did small animal and horse work which grew steadily busier, and after
3 years I took on a part-time vet to assist.
With the birth of my son in 1995, I then had another full time vet and we
continued to grow in size. When the next door unit in Baljaffray became vacant I
decided to go for expansion and I hope a lot of you will remember those
exciting times.
During most of the 90’s I handled all the "out of hours" work myself which at times was
truly exhausting and when the first emergency provider in Glasgow opened, I
signed up and ended any horse work in the clinic; times change!!
It slowly became obvious that even the extended
premises in Baljaffray was not going to be large enough for our continued
growth and several years were spent looking for a new site, which thankfully
popped up locally in Stockiemuir Avenue - our current home.
It has been a roller coaster ride, at
times-fighting with banks to keep financing the business, taking on new
staff and making the whole thing work. I have always been passionate about good
personal service and with my interest in holistic work, the overall ethos has
been one of individualised care and empathy for you and your pet.
With our most recent expansion into the adjacent
unit (I am going to stop doing this soon!!!) we will now offer even more
integrated care with physiotherapy and holistic support.
If I could turn the clock back, would I do it
again? Answer - a resounding 'YES' and although it has been a challenging life, it
has been an exceptionally rewarding one as I have been privileged to meet so
many wonderful people and their pets and I hope the legacy that is 'Glenbrae', will still be here in another 25 years.
Thanks to all who have been involved with the
journey.